Ribbon Tier 1 Support Engineer

Job Description

As a Ribbon Tier 1 Support Engineer, you will be responsible for providing first-line technical support for our Ribbon products and solutions. This role is ideal for individuals with a solid background in telecommunications, networking, and VoIP technologies, and who possess a customer-centric mindset.

Responsibilities

• Install, configure, and maintain Ribbon Tier solutions.
• Provide training and support to customers on Ribbon Tier solutions.
• Develop and maintain documentation on Ribbon Tier solutions.
• Work closely with cross-functional teams to ensure effective service delivery.
• Actively engage in continuous learning to enhance technical skills.

Requirements

Education

• Bachelor's degree in Telecommunications, IT, or related field

Experience

• Minimum of 3 years' experience in telecommunications or IT support.

Technical Skills

• Telecommunications background
• VoIP technologies
• Networking skills
• Windows OS
• Linux OS
• Wireshark

Soft Skills

• Communication
• Problem-solving
• Teamwork

Certifications

• Ribbon Tier Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with cloud-based technologies: Knowledge of AWS or Azure platforms is advantageous.
• Experience with Cisco/Avaya products: Familiarity with other telecommunications products enhances candidacy.

Benefits

• Competitive salary and comprehensive benefits package.
• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off and professional development opportunities.

Company Culture

• Collaboration: We foster a collaborative environment where team efforts are supported and celebrated.
• Continuous Learning: Our team is dedicated to ongoing education and skill enhancement, providing training resources.
• Diversity and Inclusion: We embrace diversity and are committed to creating an inclusive workplace for all.