Technical Support Engineer

Job Description

We are seeking a Technical Support Engineer to assist our clients in Glasgow with technical queries and issues. The ideal candidate will have strong problem-solving skills and experience in troubleshooting software and hardware issues.

Responsibilities

• Deliver exceptional technical support to ensure client satisfaction.
• Resolve technical issues through effective problem-solving techniques.
• Maintain detailed logs of issues and resolutions for future reference.
• Coordinate with third-party vendors when required for issue resolution.
• Monitor and report on service performance metrics.
• Assist in onboarding new clients and providing product training.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 3+ years of experience in a similar role

Technical Skills

• Active Directory
• Remote Desktop Services

Soft Skills

• Customer service orientation
• Analytical thinking

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity principles: Understanding of basic cybersecurity practices and protocols.
• Experience with VoIP systems: Familiarity with providing support for Voice over IP services.

Benefits

• Health, dental, and vision insurance
• 401(k) plan with employer match
• Flexible working hours
• Remote working options available
• Employee assistance programs

Company Culture

• Innovation: We value innovative ideas and encourage creative solutions to challenges.
• Employee Engagement: We actively foster employee engagement and promote wellbeing in the workplace.
• Social Responsibility: We believe in giving back to the community and engage in various social responsibility initiatives.