Account Manager

Job Description

As an Account Manager at Innovative Solutions Ltd., you will oversee client accounts and ensure exceptional service delivery. Your role will involve liaising with clients to understand their needs, managing projects from inception to completion, and driving results that exceed expectations.

Responsibilities

• Lead kickoff meetings with clients to outline project scope.
• Monitor budgets and ensure projects remain within scope.
• Facilitate communication between clients and internal teams.
• Prepare proposals and negotiate contracts with clients.
• Conduct client satisfaction surveys to gauge performance.
• Assist in developing marketing strategies that resonate with clients.

Requirements

Education

• Bachelor's degree in Business Administration or Marketing
• MBA or equivalent is preferred

Experience

• 5+ years of experience in account management or similar role

Technical Skills

• Strategic Planning
• Market Analysis

Soft Skills

• Interpersonal Skills
• Attention to Detail

Certifications

• Customer Experience Professional (CXPA) - desirable

Languages

• English: Fluent

Advantageous

• Data analysis skills: Ability to analyze client data to drive insights and improve strategies.
• Knowledge of SEO principles: Understanding of search engine optimization practices.

Benefits

• Comprehensive health, dental, and vision coverage
• Generous paid time off policy
• Employee discounts on services
• Support for continuous education

Company Culture

• Professional Development: We are committed to the growth of our employees through training and mentorship.
• Work-Life Balance: We understand the importance of balancing work and life commitments.
• Community Engagement: We actively support local communities and encourage our employees to give back.