Technical Support Specialist

Job Description

We are on the lookout for a dedicated Technical Support Specialist to join our Coventry team. The ideal candidate will have a strong background in IT support, demonstrating excellent problem-solving skills and a knack for providing top-tier customer service. You will be responsible for diagnosing and resolving technical issues, assisting clients through various communication channels, and ensuring satisfaction with our services.

Responsibilities

• Respond promptly to customer inquiries and support requests.
• Assist clients in troubleshooting technical problems and provide solutions.
• Prioritize support tasks based on urgency and client impact.
• Communicate clearly with clients to keep them informed during issue resolution.
• Participate in ongoing training to enhance product knowledge and technical skills.
• Assist in maintaining IT support resources and tools.
• Document support processes to improve efficiency and effectiveness.
• Strive for continuous improvement in customer satisfaction.

Requirements

Education

• Bachelor's degree in Computer Science or Information Systems
• IT certifications such as Microsoft Certified: Azure Fundamentals are a plus

Experience

• 2+ years of experience in a help desk or IT support environment

Technical Skills

• Mac OS
• Software Installation
• Technical Documentation

Soft Skills

• Teamwork
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals
• ITIL Foundations

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Familiarity with tools like TeamViewer or ConnectWise.
• Knowledge of VoIP technology: Understanding of VoIP systems and basic troubleshooting.

Benefits

• Comprehensive health package including dental and vision care
• Annual performance bonus
• Opportunities for training and development
• Flexible work options

Company Culture

• Innovation Focus: Our culture emphasizes innovation, inviting team members to share creative ideas.
• Inclusivity: We are dedicated to fostering a diverse and inclusive workplace.
• Team Spirit: We nurture a strong team spirit and encourage collaboration across departments.