Automotive and Watercraft Service Attendants

Job Description

We are seeking Automotive and Watercraft Service Attendants to join our friendly team in Manchester. You will play a vital role in providing exceptional customer service and managing front desk activities.

Responsibilities

• Assist customers with check-ins and check-outs in a timely manner.
• Process payments and keep accurate financial records.
• Ensure all customer queries are appropriately addressed.
• Schedule services and communicate effectively with clients.
• Provide outstanding customer experience through active listening.
• Assist with staff training on front desk procedures.
• Contribute to team meetings and provide suggestions for improvement.
• Participate in training to enhance service delivery skills.
• Collaborate with management to improve customer service metrics.
• Maintain a positive attitude towards customers and team members.

Requirements

Education

• High school diploma or equivalent

Experience

• Previous experience in a similar customer service role is beneficial

Technical Skills

• Microsoft Office Suite

Soft Skills

• Multitasking

Languages

• English: Fluent

Advantageous

• Experience with reservation systems: Familiarity with front desk operation systems will be a plus.

Benefits

• Comprehensive health benefits and wellness programs.
• Opportunities for professional development and training.
• Flexible working arrangements.
• Annual performance bonuses.

Company Culture

• Dedicated Training Programs: We provide ongoing training to ensure our staff is equipped with the latest skills.
• Inclusivity: Our workplace values diversity and inclusion, welcoming candidates from various backgrounds.