Customer Support Coordinator

Job Description

As a Customer Support Coordinator in Manchester, you’ll be the first point of contact for customers seeking assistance. Your role will involve resolving issues efficiently and fostering a positive customer experience through effective communication and problem-solving.

Responsibilities

• Handle customer queries related to products and services effectively, ensuring a positive outcome.
• Monitor and report on customer interactions to ensure a high standard of service.
• Develop and maintain strong relationships with customers to enhance retention.
• Assist in identifying common customer challenges and propose solutions.
• Maintain records of customer interactions in the CRM system accurately.
• Support the customer service manager in implementing new processes based on feedback.
• Work collaboratively with the sales team to ensure a seamless customer journey.

Requirements

Education

• Higher National Diploma (HND) in Business or related field

Experience

• Experience in a coordinating role within customer service is advantageous

Technical Skills

• Help Desk Software
• Data Entry

Soft Skills

• Teamwork
• Adaptability

Languages

• English: Fluent

Advantageous

• Knowledge of industry best practices in customer service: Understanding of methodologies to enhance customer satisfaction.
• Experience with customer service software: Familiarity with software tools used in customer service operations.

Benefits

• Annual performance bonus
• Employee wellness initiatives
• Paid time off for volunteering
• Access to training programs and workshops

Company Culture

• Innovation: We encourage creative thinking and innovative solutions in our work.
• Communication: Open communication is key to our success; we value honesty and transparency.
• Employee Recognition: We celebrate individual contributions and successes within the team.