Client Services Manager

Job Description

As a Client Services Manager, you will be at the forefront of ensuring client satisfaction. You will lead a team dedicated to enhancing client relationships and providing top-notch support.

Responsibilities

• Ensure the client service team meets all KPIs and service standards.
• Conduct regular performance evaluations and provide feedback.
• Enhance communication channels between clients and team members.
• Create a positive and rewarding work environment for staff.
• Manage client onboarding processes to ensure a smooth transition.
• Prepare budgets and forecasts related to client services.
• Conduct market research to remain competitive in our offerings.
• Support the development of marketing strategies to foster client growth.
• Establish partnerships with other organisations to enhance service delivery.
• Organise client events and engagement opportunities.

Requirements

Education

• Bachelor's degree in Management or related field

Experience

• 5+ years of experience in client services, preferably in a managerial role

Technical Skills

• Project Management tools (e.g. Asana, Trello)
• Report Writing

Soft Skills

• Problem-solving
• Interpersonal skills

Languages

• English: Fluent

Advantageous

• Experience in a tech-focused customer service environment: Familiar with technical products and services, enhancing client interactions.
• Knowledge of industry trends: Up-to-date with latest trends in customer service and technology.

Benefits

• Attractive salary package including performance bonuses
• Health and wellness programs
• Paid time off to promote work-life balance
• Career advancement programs

Company Culture

• Recognition: We celebrate our team's achievements and provide regular feedback.
• Flexibility: We offer flexible working arrangements to suit various lifestyles.
• Continuous Improvement: We promote a culture of learning and adaptation to improve our client services.