IT Support Technician

Job Description

Join our team as an IT Support Technician in Glasgow, where you will play a crucial role in maintaining IT systems and providing exemplary support to our clients. The successful candidate will have a proactive attitude towards problem-solving and a strong passion for technology.

Responsibilities

• Support users in troubleshooting issues with software and hardware.
• Document processes and create user manuals.
• Deliver training sessions for users on company software.
• Configure network equipment and troubleshoot connectivity issues.
• Participate in IT projects and initiatives.
• Ensure compliance with IT policies and procedures.
• Document all support interactions and solutions provided.
• Assist in maintaining data integrity and security.

Requirements

Education

• Higher National Diploma in IT or similar
• Additional certifications in relevant technologies are an advantage.

Experience

• Minimum of 2 years in an IT support role

Technical Skills

• Troubleshooting Skills
• Mac OS

Soft Skills

• Time Management
• Customer Service

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with Remote Support Tools: Knowledge in using tools for remote troubleshooting.
• Understanding of Cybersecurity Principles: Basic knowledge of security best practices.

Benefits

• Health, dental, and vision insurance
• Generous leave policies
• Flexible working hours
• Employee assistance programmes

Company Culture

• Continuous Learning: We encourage ongoing learning and professional development.
• Respect and Integrity: We cultivate a respectful and ethical work environment.
• Work-Life Balance: We prioritize a healthy work-life balance for all employees.