Account Manager

Job Description

We are looking for a driven Account Manager to join our Glasgow team. The ideal candidate will excel at cultivating relationships, managing accounts, and providing top-tier customer support. Your role will be pivotal in ensuring customer satisfaction and driving business growth.

Responsibilities

• Oversee and manage the overall health of assigned accounts.
• Implement retention strategies to reduce customer churn.
• Engage with clients through regular check-ins and performance reviews.
• Provide feedback to the product team based on customer insights.
• Develop client success stories to support marketing efforts.
• Coordinate with the technical support team to ensure timely resolutions.
• Ensure the accurate and timely billing and contract management.
• Participate in team meetings to discuss account updates and strategies.

Requirements

Education

• Bachelor's degree in Marketing or related field
• Master's degree in Business Administration is preferred

Experience

• 5+ years of experience in customer support or account management

Technical Skills

• Salesforce
• Microsoft Excel

Soft Skills

• Relationship Building
• Problem-Solving

Certifications

• Project Management Professional (PMP)

Languages

• English: Fluent

Advantageous

• Familiarity with digital marketing: Understanding of digital marketing strategies and tools.
• Experience in project management: Ability to manage multiple projects simultaneously.

Benefits

• Comprehensive health and wellness benefits
• Flexible working hours
• Employee recognition programs
• Career growth opportunities

Company Culture

• Inclusivity: We celebrate diversity and strive for an inclusive workplace.
• Empowerment: We empower our employees to take ownership of their work.
• Work-Life Balance: Promoting a healthy work-life balance is crucial to our culture.