Complaint Evaluation Officer

Job Description

As a Complaint Evaluation Officer, you will play a pivotal role in investigating and evaluating customer complaints, ensuring that resolutions comply with our company policies and customer service standards. Your expertise will contribute to enhancing customer satisfaction and trust in our services.

Responsibilities

• Review and assess customer complaints to determine their severity and appropriate response.
• Investigate complaints by gathering pertinent information from various sources.
• Analyse complaint data to identify trends and areas for improvement.
• Work closely with the Customer Support team to deliver effective resolutions.
• Ensure compliance with company policies and industry regulations.
• Communicate findings and recommendations to management and involved parties.
• Participate in training sessions to enhance complaint handling skills.

Advantageous

• Experience in a regulated industry: Knowledge of compliance and regulations typical in customer service scenarios.
• Knowledge of relevant laws and regulations: Understanding of laws that impact customer service practices.

Benefits

• Competitive salary package
• Health, dental, and vision insurance
• Flexible working hours
• Opportunities for professional development

Company Culture

• Customer-Centric Approach: We prioritise our customers and continually strive to enhance their experience with our services.
• Supportive Work Environment: Our team-oriented culture encourages collaboration and mutual support among staff.
• Continuous Improvement: We encourage feedback and strive for constant improvement in our processes and services.