Hospitality Manager

Job Description

We are seeking a passionate and experienced Hospitality Manager to oversee our operations in Oxford. The ideal candidate will excel in enhancing guest experiences, managing staff, and driving business success within our vibrant hospitality environment.

Responsibilities

• Lead daily operations and manage staff to deliver exceptional guest experiences.
• Implement operational policies to ensure compliance with industry standards.
• Analyse performance metrics to identify areas for improvement.
• Work closely with the marketing team to enhance brand visibility.
• Conduct staff meetings to discuss updates and maintain team alignment.
• Manage vendor relationships to ensure quality supply and services.
• Foster a customer-first culture among all team members.
• Regularly review guest feedback to enhance service offerings.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Master's degree in Hospitality Management preferred

Experience

• 5+ years of management experience in hospitality

Technical Skills

• Project Management
• Sales and Marketing

Soft Skills

• Problem-solving
• Interpersonal Skills

Certifications

• Hospitality Management Certification
• Health and Safety Certification

Languages

• English: Fluent
• Spanish: Conversational

Advantageous

• Fluent in Multiple Languages: Proficiency in additional languages is a plus.
• Strong Network in Hospitality: Connections in the local hospitality industry can be advantageous.

Benefits

• Health insurance with dental and vision coverage
• 401(k) retirement plan with employer matching
• Flexible work schedule with remote options
• Professional development and training programs

Company Culture

• Inclusivity: We foster a welcoming and inclusive environment for all employees and guests.
• Passion for Hospitality: Our team is passionate about delivering exceptional service and hospitality.
• Empowerment: We empower our employees to take initiative and make decisions.