Automotive Diagnostics Specialist

Job Description

We are seeking an experienced Automotive Diagnostics Specialist to join our team in Dumfries. In this pivotal role, you will be responsible for diagnosing, troubleshooting, and resolving complex automotive issues, ensuring the highest standards of service and customer satisfaction.

Responsibilities

• Manage the diagnostics process from start to finish, ensuring customer satisfaction.
• Train and mentor junior technicians in diagnostic procedures and system operation.
• Create detailed reports for clients to explain diagnostic findings and recommended actions.
• Assist in inventory management of diagnostic tools and equipment.
• Participate in team meetings to discuss new technologies and service offerings.
• Collaborate with the service department to ensure all customer needs are met efficiently.

Requirements

Education

• Level 3 City & Guilds in Automotive Engineering
• Degree in Automotive Engineering or a related field preferred

Experience

• 5+ years of experience in automotive diagnostics and repair

Technical Skills

• Advanced Diagnostic Equipment
• Hybrid and Electric Vehicles
• Transmission Systems

Soft Skills

• Customer Relations
• Organizational Skills

Certifications

• IMI Level 3 Certificate in Electric/Hybrid Vehicle Technology
• Automotive Technician Certification

Languages

• English: Fluent

Advantageous

• Experience with Automotive Software Updates: Understanding of software updates for various vehicle makes and models.
• Knowledge of Environmental Regulations: Awareness of current environmental regulations affecting automotive services.

Benefits

• Generous pension scheme
• Flexible working hours
• Regular team-building activities
• Support for further education and training

Company Culture

• Diversity and Inclusion: We celebrate diversity and promote an inclusive workplace for all.
• Respect and Integrity: Our culture is built on mutual respect and integrity in all interactions.
• Customer-focused: We prioritize customer satisfaction and strive to exceed their expectations.