Collections Analyst

Job Description

We're on the hunt for a Collections Analyst to oversee and reduce our company's outstanding debts. The successful candidate will collaborate closely with our collections team to ensure all debts are collected professionally and promptly.

Responsibilities

• Responsible for collecting outstanding debts and negotiating payment plans.
• Establish effective communication channels with clients for payment scheduling.
• Generate and present data-driven reports to support management decisions.
• Handle customer inquiries regarding billing and payment processes.
• Collaborate with legal teams on more complex debt recovery processes.
• Train junior team members on best practices in collections.
• Conduct account reviews and adjust collection strategies as necessary.

Requirements

Education

• Bachelor's degree in Finance, Accounting, Business or related field
• Relevant professional qualifications are a plus

Experience

• 3+ years in collections or finance roles preferred

Technical Skills

• Customer Relationship Management (CRM) Tools
• Financial Analysis

Soft Skills

• Negotiation Skills
• Problem Solving

Languages

• English: Fluent

Advantageous

• Experience negotiating with high net worth individuals: Skills in dealing with high-value clients and their unique circumstances.

Benefits

• Generous annual leave and public holidays.
• Pension scheme with employer contributions.
• Opportunities for professional growth and training.
• Performance bonuses based on individual and team success.

Company Culture

• Open Communication: We promote transparency and open communication among all team members.
• Professional Growth: We provide various opportunities and resources for professional development.
• Work-Life Balance: We understand the importance of a healthy work-life balance and support our employees in achieving it.