Systems Support Analyst

Job Description

We are seeking a Systems Support Analyst to deliver exceptional technical support and ensure smooth IT operations. The ideal candidate will possess a strong understanding of IT systems, troubleshooting, and resolving technical issues promptly.

Responsibilities

• Serve as the primary point of contact for IT user support.
• Identify, diagnose, and resolve hardware and software problems.
• Prepare and maintain documentation for systems processes.
• Assist in setting up new user accounts and profiles.
• Monitor and manage IT network systems for optimal performance.
• Participate in IT projects to enhance system capabilities.
• Train users on new systems and software applications.
• Ensure adherence to data protection and IT security protocols.

Advantageous

• Knowledge of GDPR regulations: Understanding of data protection standards and practices.
• Background in project management: Experience in managing small project initiatives.

Benefits

• Pension scheme
• Flexible working hours
• Employee wellness programs
• Regular team-building activities

Company Culture

• Continuous Learning: We are dedicated to ongoing learning and development.
• Work-Life Balance: We promote a healthy work-life balance among our team members.