Network Support Specialist

Job Description

As a Network Support Specialist, you will be a vital part of our IT support team in Grimsby. Your role will involve maintaining our network systems, troubleshooting connectivity issues, and providing top-notch support to our users.

Responsibilities

• Oversee the installation of network hardware and software.
• Provide innovative solutions to network challenges.
• Respond to service requests and incidents related to network issues.
• Coordinate with external vendors for support and maintenance.
• Create and maintain user manuals for network access.
• Assist in disaster recovery and backup procedures.
• Ensure compliance with organizational policies and standards.
• Lead projects related to network improvement initiatives.

Requirements

Education

• Bachelor's degree in a related field or equivalent experience

Experience

• 3-5 years of experience in network support or related areas

Technical Skills

• LAN/WAN Technologies
• Network Security

Soft Skills

• Analytical Thinking
• Customer Service

Certifications

• Cisco Certified Network Professional (CCNP)
• Microsoft Certified: Azure Network Engineer Associate

Languages

• English: Fluent

Advantageous

• Experience with VMware or Hyper-V: Knowledge of virtualization technologies and their implementation.
• Project Management Skills: Experience in leading small projects or initiatives.

Benefits

• Comprehensive health benefits
• Performance bonuses based on company success
• Flexible work environment with remote options
• Support for certifications and further education

Company Culture

• Respect and Integrity: We uphold a culture of respect and integrity, ensuring a positive work environment.
• Diversity Commitment: We are committed to diversity in our hiring practices and team dynamics.
• Work-Life Balance: We strive to maintain a healthy work-life balance for all team members.