Flight Services Manager

Job Description

We are seeking a Flight Services Manager to lead our team in East Kilbride. This role involves overseeing flight operations, ensuring the highest standards of service and safety are maintained while managing staff and liaising with various departments.

Responsibilities

• Supervise daily flight operations, ensuring compliance with all safety procedures.
• Train and develop staff to enhance skills and service delivery.
• Work closely with cross-functional teams to optimize flight schedules.
• Assist in budget management and resource allocation for flight services.
• Act as the primary point of contact for flight-related inquiries from customers and stakeholders.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Postgraduate qualification in Aviation or Transport Management is preferred

Experience

• 5+ years in the aviation sector, with a focus on customer service management

Technical Skills

• Operational Strategies
• Data Analysis

Soft Skills

• Interpersonal Communication
• Crisis Management

Certifications

• Certified Aviation Manager (CAM)
• First Aid Certification

Languages

• English: Fluent

Advantageous

• Experience with flight scheduling systems: Familiarity with flight scheduling and resource management software.
• Multilingual capabilities: Ability to communicate in multiple languages is an advantage in a diverse environment.

Benefits

• Generous annual leave policy
• Flexible working options for better work-life balance
• Access to training and development resources
• Team-building events and activities

Company Culture

• Innovation: Creativity and innovation thrive here. We value fresh ideas and creative solutions.
• Inclusivity: We are dedicated to an inclusive culture where diversity is celebrated and all voices are heard.
• Community Focus: We focus on giving back to the community and support various local initiatives.