Travel Consultant

Job Description

As a Travel Consultant at Travel Experts Ltd., you will provide expert travel advice and service to clients. Your responsibilities will include designing customized itineraries, managing bookings, and offering support throughout the travel process. This role demands a passion for travel and a commitment to delivering outstanding customer experiences.

Responsibilities

• Build strong relationships with customers to ensure repeat business.
• Personalize travel packages to suit individual client needs.
• Manage the end-to-end booking process for clients.
• Deliver outstanding service at every stage of the customer journey.
• Keep informed about international travel advisories and local regulations.
• Proactively address any travel disruptions and find solutions.
• Guide clients on travel insurance options and visa information.
• Liaise with travel suppliers to obtain the best deals and packages.
• Conduct satisfaction surveys post-travel to gather feedback.
• Ensure compliance with all travel and hotel policies.

Requirements

Education

• A-levels or equivalent
• Degree in tourism, travel, or business management is advantageous

Experience

• 3+ years in a similar travel consultancy role

Technical Skills

• GDS Systems (e.g., Amadeus, Sabre)
• CRM Software

Soft Skills

• Sales Skills
• Problem-solving

Certifications

• ABTA Membership

Languages

• English: Fluent
• Another European language: Conversational

Advantageous

• Digital Marketing Skills: Experience in online marketing strategies to attract clients.
• Crisis Management: Ability to handle travel disruptions and emergencies effectively.

Benefits

• Attractive salary with performance bonuses
• Flexible working hours
• Employee travel incentives
• Health and wellness programs
• Pension scheme

Company Culture

• Diversity: We celebrate diversity and inclusivity, welcoming talent from various backgrounds.
• Professional Growth: We provide opportunities for career development and training to our team members.
• Work-life Balance: We promote a healthy work-life balance, offering flexible working arrangements.