Hospitality Manager

Job Description

We are seeking an experienced Hospitality Manager to lead our team in Brighton. The ideal candidate will have a passion for the hospitality industry and a proven track record of managing hotel operations, enhancing guest satisfaction, and driving business growth.

Responsibilities

• Strategically lead hotel operations to achieve KPIs and financial targets.
• Monitor front desk activities and guest check-in/out processes.
• Implement and evaluate quality standards for guest service.
• Plan and manage budgets in line with corporate guidelines.
• Conduct performance reviews and provide feedback for team members.
• Coordinate with housekeeping and maintenance teams to ensure hotel standards are met.
• Engage with guests to enhance their experience and gather insights.
• Foster a positive team environment through effective leadership.
• Utilize data and analytics to inform decision-making.
• Stay updated on industry trends and best practices.

Requirements

Education

• Degree in Business Management or Hospitality
• Postgraduate qualifications are preferred

Experience

• 5+ years of experience in the hospitality industry, including supervisory roles

Technical Skills

• Staff Training
• Guest Relations

Soft Skills

• Time Management
• Interpersonal Skills

Certifications

• Service Excellence Certification
• Hospitality Certification

Languages

• English: Fluent

Advantageous

• Experience with sustainability initiatives: Proven track record of implementing eco-friendly practices in hotel operations.
• Multilingualism: Ability to communicate in multiple languages to cater to international guests.

Benefits

• Comprehensive health and dental plans
• 401(k) retirement plan with company matching
• Flexible hours and work-from-home options
• Opportunities for professional development

Company Culture

• Inclusivity: We are committed to fostering an inclusive workplace that celebrates diversity.
• Work-Life Balance: We value a healthy work-life balance and promote flexible working arrangements.
• Innovation: We encourage innovative thinking and welcome new ideas to improve the guest experience.