Customer Support Analyst

Job Description

We are seeking a Customer Support Analyst to join our team in Inverness. In this role, you will handle customer inquiries, provide technical support, and ensure a seamless customer experience. Successful candidates should be proactive, possess strong communication skills, and have a passion for helping others.

Responsibilities

• Respond to customer inquiries in a professional and courteous manner.
• Manage and track customer issues to ensure prompt resolution.
• Create and maintain knowledge base articles for internal reference.
• Collaborate with the product team to provide insights on customer needs.
• Participate in team meetings to discuss performance and share best practices.

Requirements

Education

• Bachelor's degree or equivalent experience

Experience

• 3+ years of experience in a similar role

Technical Skills

• Help Desk Software
• Data Analysis Tools

Soft Skills

• Teamwork
• Adaptability

Languages

• English: Fluent

Advantageous

• Familiarity with Agile methodologies: Understanding of Agile practices and principles.
• Experience with remote support tools: Knowledge of tools like TeamViewer or similar for remote assistance.

Benefits

• Generous holiday allowance
• Pension scheme
• Employee discounts
• Work-life balance support

Company Culture

• Growth Focused: We promote personal and professional growth through training and mentorship.
• Work-Life Balance: We support a balanced approach to work and personal life, offering flexible arrangements.
• Community Engagement: We encourage community involvement and volunteer opportunities.