Hospitality Manager

Job Description

We are seeking an experienced Hospitality Manager to lead our dedicated team in Liverpool. This role involves overseeing the daily operations of our hotel, ensuring that all guests receive unparalleled service. You will be responsible for managing budgets, leading staff, and implementing hotel policies to enhance guest satisfaction and operational efficiency.

Responsibilities

• Direct the day-to-day operations of the hotel, ensuring seamless service delivery.
• Engage with guests to develop relationships and enhance their stay.
• Optimise staff workflows through effective training and development.
• Assist in planning and executing hotel events and promotions.
• Maintain a high standard of cleanliness and presentation throughout the hotel.
• Ensure all team members adhere to hotel policies and procedures.
• Review and adjust pricing and marketing tactics based on market trends.

Requirements

Education

• Bachelor's degree in Management or Hospitality
• MBA in Hospitality Management is preferred

Experience

• 6+ years in a management role within the hospitality industry

Technical Skills

• Operational Strategy
• Sales and Marketing

Soft Skills

• Interpersonal Skills
• Conflict Resolution

Certifications

• Hospitality Management Diploma
• First Aid Certification

Languages

• English: Fluent

Advantageous

• Experience in event planning and coordination: A background in organizing events at hotels is advantageous.
• Knowledge of local tourism and attractions: Understanding Liverpool's tourist landscape will enhance guest experiences.

Benefits

• Comprehensive benefits including health and dental coverage.
• Generous annual leave and flexible working conditions.
• Professional development opportunities.
• Colleague discounts and perks.

Company Culture

• Integrity: We uphold high ethical standards and transparency in all our operations.
• Diversity and Inclusion: We celebrate diversity and encourage inclusivity across all levels of our organisation.
• Continuous Improvement: We believe in continuous learning and improvement, offering training and development opportunities.