Hospitality Manager

Job Description

We are seeking a dedicated Hospitality Manager to oversee our hotel operations in Hull. This role involves ensuring exceptional service standards, managing staff effectively, and optimizing guest satisfaction in a vibrant environment.

Responsibilities

• Foster a welcoming atmosphere that enhances guest experiences.
• Monitor guest satisfaction through surveys and feedback.
• Lead staff meetings to communicate goals and performance.
• Ensure effective communication between departments.
• Manage vendor relationships for service contracts and supplies.
• Develop strategies to improve occupancy rates and revenue.
• Participate in marketing initiatives and promotions.
• Conduct performance reviews for staff members.
• Manage inventory and procurement of supplies.
• Ensure compliance with company policies and standards.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Master's degree in Hospitality Management preferred

Experience

• 5+ years of experience in hotel management

Technical Skills

• Operations Management
• Event Planning

Soft Skills

• Time Management
• Teamwork

Certifications

• Hospitality Management Certification
• Food Safety Certification

Languages

• English: Fluent

Advantageous

• Experience with Budgeting Tools: Knowledge in using tools for effective financial management and reporting.
• Understanding of Local Attractions: Expertise in promoting local attractions to enhance guest stay.

Benefits

• Generous leave policies
• Comprehensive health insurance
• Professional development opportunities
• Reward and recognition programs

Company Culture

• Diversity and Inclusion: We embrace diversity and strive for an inclusive workplace.
• Work-Life Balance: We promote a healthy work-life balance for all our staff.
• Guest-Centric Approach: Our guests are at the heart of everything we do.