Hotel Operations Supervisor

Job Description

As the Hotel Operations Supervisor, you'll play a key role in overseeing daily hotel functions, managing staff, and ensuring guest satisfaction. Your leadership will be essential in fostering an environment that promotes quality service and operational excellence. If you're ready to take on a challenge and lead our dedicated team, we want to hear from you!

Responsibilities

• Oversee daily operations to ensure the highest level of guest service.
• Train and develop team members to achieve exceptional service performance.
• Resolve guest complaints and ensure satisfaction.
• Collaborate with management to implement new policies and procedures.
• Maintain vendor relationships and negotiate service contracts.
• Conduct performance reviews and implement employee development programs.
• Ensure compliance with health and safety regulations.
• Assist in developing the hotel's annual budget.
• Contribute to marketing efforts to promote hotel events.
• Liaise with department heads to optimize operational performance.

Requirements

Education

• Bachelor's degree in Hospitality or Business Administration
• Master's degree is a plus

Experience

• 4-6 years of experience in the hospitality industry, preferably in a supervisory role

Technical Skills

• Event Management
• Sales Skills

Soft Skills

• Time Management
• Conflict Resolution

Certifications

• Certified Hotel Administrator (CHA)
• Health and Safety Certification

Languages

• English: Fluent
• Spanish: Conversational

Advantageous

• Multilingual: Ability to communicate in multiple languages enhances guest interactions.
• Previous Experience in Branding Initiatives: Experience in implementing branding strategies in hospitality settings.

Benefits

• Flexible working hours and schedules
• Employee recognition programs
• Annual team-building events
• Access to training and certification programs

Company Culture

• Continuous Improvement: We believe in constant feedback and improvement to enhance both guest experiences and employee satisfaction.
• Community Engagement: Active participation in local community events and initiatives is encouraged.
• Work-Life Balance: We understand the importance of work-life balance and promote flexible schedules.