E-commerce Manager

Job Description

As our E-commerce Manager, you will be responsible for developing and implementing strategies to drive online sales while ensuring exceptional customer experiences. You will oversee the e-commerce operations from product selection to post-purchase support.

Responsibilities

• Design customer acquisition and retention strategies.
• Supervise the management of the e-commerce budget.
• Monitor competitive landscape and innovate as needed.
• Enhance product descriptions and images to improve conversion rates.
• Foster a data-driven culture within the e-commerce team.
• Provide regular reporting on sales performance and trends.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Master’s degree in Marketing preferred

Experience

• 5+ years of experience in online retail management

Technical Skills

• Online advertising (Google Ads, Facebook Ads)
• UX/UI Principles

Soft Skills

• Project management
• Negotiation

Certifications

• Certified Digital Marketing Professional
• Facebook Blueprint Certification

Languages

• English: Fluent

Advantageous

• Experience with A/B testing tools: Practical experience in optimising web pages to improve conversion rates.
• Familiarity with e-commerce regulatory requirements: Knowledge of compliance issues related to online sales.

Benefits

• Generous annual leave and public holidays
• Pension scheme with employer contributions
• Employee discount programmes
• Social team events and outings

Company Culture

• Diversity and Inclusion: We are committed to providing an inclusive workplace that celebrates diversity.
• Continuous Improvement: We encourage our employees to pursue professional growth and ongoing education.