Hospitality Manager

Job Description

As a Hospitality Manager in Cardiff, you will be at the forefront of delivering exceptional service and ensuring all operations run smoothly. You will oversee daily hotel activities, manage staff, and enhance guest experiences, contributing to the hotel's overall success.

Responsibilities

• Lead daily operations to ensure a high level of guest service.
• Assist in budget preparation and financial reporting.
• Collaborate with management on strategic planning.
• Encourage and maintain a culture of teamwork and excellence.
• Evaluate staff performance and provide feedback for improvement.
• Respond positively to guest reviews and complaints.
• Monitor market trends to recommend improvements.
• Ensure adherence to company policies and procedures.
• Maintain relationships with suppliers and service providers.
• Drive promotional activities to increase occupancy rates.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Advanced qualifications in Hospitality would be an added advantage

Experience

• 6+ years of experience in a senior hospitality role

Technical Skills

• Financial Analysis
• Operational Management

Soft Skills

• Negotiation
• Conflict Resolution

Languages

• English: Fluent

Advantageous

• Previous experience in an upscale hotel environment: Experience in managing operations in high-end hotels will be preferred.
• Knowledge of local Cardiff attractions: Having local insights can enhance guest interactions.

Benefits

• Performance bonuses based on hotel profitability
• Access to training and development programmes
• Employee discounts on accommodations and services
• Flexible working arrangements where applicable

Company Culture

• Continuous Improvement: We believe in constant growth and development for both our employees and the organisation.
• Community Engagement: We actively engage with and support the local Cardiff community.
• Inclusivity: We are committed to creating a diverse and inclusive workplace.