Technical Support Engineer

Job Description

As a Technical Support Engineer, you will be responsible for providing technical assistance and support to our customers. This role will involve troubleshooting software and hardware issues, guiding users through step-by-step solutions, and maintaining a high level of customer satisfaction. Your expertise will contribute to our commitment to delivering top-notch service.

Responsibilities

• Engage with customers to resolve their technical issues effectively.
• Utilize a range of tools to diagnose and fix problems expediently.
• Ensure all issues are logged and tracked in our support system.
• Support internal teams with product testing and quality assurance.
• Contribute to a culture of continuous improvement and customer focus.
• Maintain regular communication with customers regarding ticket status.

Requirements

Education

• Bachelor's degree in Computer Science or Information Technology

Experience

• 2+ years in a technical support role, preferably in a fast-paced environment

Technical Skills

• Linux Operating Systems
• Software Troubleshooting

Soft Skills

• Time Management
• Empathy

Languages

• English: Fluent

Advantageous

• Knowledge of Cloud Computing: Understanding of cloud services and virtual environments.
• Scripting Skills: Ability to write simple scripts for automation purposes.

Benefits

• Pension scheme with company contribution
• Flexible work hours
• Support for further education and certifications
• Team-building activities

Company Culture

• Customer-Centric Approach: We prioritise our customers' needs and feedback to drive our services.
• Growth Mindset: We support our employees’ growth through ongoing training and development.
• Open Communication: We maintain open lines of communication at all levels of the organisation.