Train Operator

Job Description

We are seeking dedicated Train Operators to join our London-based team. Your focus will be on safe train operations, customer service, and maintaining high safety standards throughout your shifts.

Responsibilities

• Operate trains effectively while ensuring passenger and cargo safety.
• Communicate with other railway staff to guarantee efficiency.
• Respond promptly to customer needs and safety concerns.
• Perform pre-journey safety checks before departures.
• Document all train operations and report any discrepancies.
• Ensure compliance with all relevant transport policies and regulations.
• Participate in ongoing training and development programs.
• Assist in implementing safety initiatives and improvements.
• Foster a positive and secure environment for team members.
• Support new employees in training and learning processes.

Requirements

Education

• Valid train driver's licence
• Good understanding of railway operating regulations

Experience

• Experience in handling customer complaints will be an advantage.

Technical Skills

• Basic mechanical knowledge
• Safety protocols

Soft Skills

• Flexibility
• Teamwork

Certifications

• First Aid and CPR Certification (preferable)

Languages

• English: Fluent

Advantageous

• Experience in customer services: Skills in addressing and resolving passenger inquiries and complaints.
• Additional safety and operational certifications: Certifications that enhance safety knowledge and operational effectiveness.

Benefits

• Comprehensive health, dental, and vision cover
• Employee discounts on travel
• Flexible working conditions
• Annual leave and paid sick leave

Company Culture

• Customer Focus: We are dedicated to providing the highest level of service to our passengers.
• Innovation: We encourage innovative ideas and solutions to improve our operations.
• Welcoming Environment: We create an inclusive workplace that values diversity.