Customer Support Representative

Job Description

We are eager to welcome a Customer Support Representative to our Coventry team. The successful candidate will play a key role in ensuring customer satisfaction through effective communication and problem-solving. Your daily tasks will involve assisting customers with inquiries, resolving issues, and providing product information.

Responsibilities

• Ensure all customer interactions align with company values and standards.
• Actively listen to customers and provide personalized support.
• Work collaboratively with colleagues to problem-solve efficiently.
• Assist in developing customer feedback surveys to gather insights.
• Contribute to team meetings with ideas for improving customer service.
• Maintain a thorough understanding of product offerings.

Requirements

Education

• Bachelor's degree in Communications or related field

Experience

• 2+ years experience in a customer-facing role

Technical Skills

• Proficient in customer service software
• Knowledge of data entry systems

Soft Skills

• Conflict resolution
• Teamwork

Languages

• English: Fluent

Advantageous

• Familiarity with call center operations: Experience in call center environments is beneficial.
• Multilingual skills: Additional language skills can help serve a broader customer base.

Benefits

• Employee discounts and perks
• Flexible working conditions
• Training and professional development opportunities
• Supportive and inclusive work environment

Company Culture

• Inclusivity: We welcome diverse backgrounds and perspectives, embracing uniqueness in our workforce.
• Innovation: We constantly strive for innovative solutions to improve customer experience.
• Work-Life Balance: We promote a healthy work-life balance for all our employees.