Counter and Rental Clerk

Job Description

As a Counter and Rental Clerk, you'll be the friendly face that assists customers in selecting and renting vehicles. You will handle rental agreements, ensure vehicle readiness, and deliver top-notch customer service in a fast-paced environment.

Responsibilities

• Complete rental agreements accurately and efficiently for both phone and walk-in bookings.
• Conduct vehicle inspections and oversee maintenance schedules.
• Manage customer payments and issue refunds as necessary.
• Provide a friendly and professional customer service experience.
• Assist in fleet management, ensuring vehicles are cleaned and serviced properly.
• Handle customer complaints and ensure resolutions are achieved quickly.
• Aid in training new staff members in rental policies and procedures.
• Maintain accurate records of rentals and transactions.

Requirements

Education

• High school diploma or equivalent

Experience

• No previous experience required; however, customer service or sales experience is an asset.

Technical Skills

• Customer Service
• Basic Computer Skills

Soft Skills

• Attention to Detail
• Communication
• Multitasking

Languages

• English: Fluent

Advantageous

• Experience with Rental Management Software: Familiarity with systems such as Enterprise Rent-A-Car or Hertz.
• Basic Vehicle Maintenance Knowledge: Understanding of basic maintenance issues and repairs.

Benefits

• Competitive salary range between £16,000 and £22,000 per year.
• Comprehensive health, dental, and vision insurance.
• Employee discounts on vehicle rentals.
• Opportunities for career advancement.

Company Culture

• Customer-Centric Approach: We prioritise our customers and strive to provide the highest level of service possible.
• Team Spirit: We foster a supportive team environment that encourages collaboration and professional development.
• Integrity and Honesty: We conduct business with integrity, ensuring transparency in our operations.