E-commerce Operations Director

Job Description

We are looking for an experienced E-commerce Operations Director to spearhead our operational strategies and drive growth within our e-commerce platform. The ideal candidate will possess a strong background in managing online retail operations, optimising customer experience, and implementing innovative solutions that streamline processes and improve overall performance.

Responsibilities

• Strategically manage the e-commerce platform, ensuring operational efficiency.
• Enhance customer interaction and satisfaction through innovative solutions.
• Set and monitor departmental goals in line with company objectives.
• Foster a culture of collaboration and continuous improvement within the team.
• Establish partnerships with external vendors and service providers.
• Manage budgets and ensure fiscal responsibility within the department.
• Conduct regular business reviews to assess performance against objectives.
• Lead by example to inspire and motivate staff towards achieving business goals.

Requirements

Education

• Bachelor's degree in Marketing or Business Management
• MBA is preferred

Experience

• 7-10 years of experience in a senior operational role within e-commerce

Technical Skills

• E-commerce analytics software
• Customer Relationship Management (CRM)

Soft Skills

• Strategic thinking
• Negotiation

Certifications

• E-commerce Management Certification

Languages

• English: Fluent

Advantageous

• Understanding of User Experience (UX) Design: Experience improving the online shopping experience through UX principles.
• Acquisition and Retention Strategies: Expertise in developing strategies for customer acquisition and retention.

Benefits

• Generous holiday entitlement
• Access to training and professional development opportunities
• Employee discount on products
• Team-building activities and social events

Company Culture

• Customer-Centric: Focus on understanding and addressing customer needs is at the heart of everything we do.
• Growth Mindset: We encourage continuous learning and personal development among our team members.
• Sustainability Commitment: We are dedicated to sustainable practices that benefit our community and environment.