IT Support Specialist

Job Description

As an IT Support Specialist at Tech Innovations Inc., you will handle IT incidents, provide support for hardware and software issues, and ensure optimal functionality of our systems. You will play a key role in enhancing our IT service quality.

Responsibilities

• Deliver excellent customer service while resolving technical issues.
• Document issues and resolutions in the IT support ticketing system.
• Assist with IT asset management and inventory tracking.
• Participate in IT projects and initiatives as assigned.
• Help troubleshoot and resolve network connectivity problems.
• Work closely with IT teams to enhance IT service delivery.
• Maintain a positive and professional relationship with all users.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• IT support certifications preferred

Experience

• 2+ years of experience in technical support roles

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Customer Service
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals
• Certified IT Support Specialist

Languages

• English: Fluent

Advantageous

• Experience in project management software: Hands-on experience with tools like Jira or Trello for managing IT projects.
• Knowledge of cyber security principles: Understanding of basic cybersecurity practices and protocols.

Benefits

• Comprehensive healthcare package
• Generous annual leave policy
• Work-life balance initiatives
• Social events and team-building activities

Company Culture

• Collaboration: Teamwork is essential to our success and we promote a collaborative work environment.
• Diversity and Inclusion: We are dedicated to building a diverse workforce and inclusive workplace culture.
• Flexibility: We offer flexible work arrangements to support our employees' individual needs.