Central Office Trouble Shooter

Job Description

As a Central Office Trouble Shooter at Leading Communication Solutions Ltd., you will be the backbone of our technical operations, diagnosing and resolving issues within our central office systems. Your expertise will ensure the reliability of our network and communication infrastructure, contributing to our commitment to service excellence.

Responsibilities

• Monitor the performance of network and communication systems proactively.
• Identify areas for improvement and implement solutions.
• Maintain accurate records of troubleshooting and incident resolution.
• Provide support to other IT team members as needed.
• Collaborate with external vendors for technical support and enhancements.

Requirements

Education

• Diploma in IT or Telecommunications

Experience

• At least 3 years in the IT or telecommunications field

Technical Skills

• Linux Systems
• Remote Desktop Software

Soft Skills

• Communication
• Teamwork

Certifications

• CCNP

Languages

• English: Fluent

Advantageous

• Project management experience: Experience in managing projects within IT or telecommunications.
• IT policy development: Experience in creating and implementing IT policies.

Benefits

• Comprehensive health, dental, and vision coverage
• Generous pension plan with matching contributions
• Work-life balance initiatives
• Continuous professional development and training

Company Culture

• Continuous Learning: We believe in ongoing professional development and learning.
• Empowerment: We empower our employees to take ownership of their roles.
• Community Engagement: We actively participate in community service and outreach programs.