Hotel Manager

Job Description

As a Hotel Manager in London, you will oversee the daily operations of our prestigious hotel, ensuring exceptional service for our guests. You will lead a diverse team while managing budgets, guest relations, and overall hotel performance.

Responsibilities

• Direct operations of the hotel ensuring compliance with health and safety regulations.
• Lead the team in meeting and exceeding the expectations of an upscale clientele.
• Implement cost-control measures to enhance profitability while maintaining quality.
• Coordinate with events and catering teams to ensure successful operations.
• Conduct regular staff meetings to boost morale and disseminate important information.
• Engage with guests to solicit feedback and modify services accordingly.
• Oversee the maintenance of the property to uphold industry standards.

Requirements

Education

• Bachelor's in Business Administration or related field
• Relevant certifications in hospitality management preferred

Experience

• 5+ years of experience in a managerial role within the hospitality industry

Technical Skills

• Operational Management
• Revenue Management

Soft Skills

• Conflict Resolution
• Emotional Intelligence

Languages

• English: Fluent

Advantageous

• Crisis Management Training: Training in managing crises effectively while ensuring guest safety.
• Certifications in Customer Service Excellence: Certificates that demonstrate outstanding service principles.

Benefits

• Generous pension scheme
• Employee discounts at our hotels
• Flexible working arrangements
• Wellness programmes and resources

Company Culture

• Diversity and Inclusion: We embrace diversity and promote inclusion within our workforce and workplace.
• Focus on Innovation: We continually seek innovative solutions to enhance guest experiences.
• Community Engagement: We actively engage with local communities to foster positive relationships.