IT Support Engineer

Job Description

As an IT Support Engineer, you will be pivotal in ensuring the seamless operation of our IT systems. You will handle technical issues, assist users, and contribute to technology enhancements within the company.

Responsibilities

• Resolve technical issues through remote and onsite support.
• Implement software updates and system upgrades when necessary.
• Conduct regular system backups and ensure data integrity.
• Facilitate onboarding of new employees with tech setup and training.
• Provide feedback for IT service improvement initiatives.

Requirements

Education

• Higher education in IT or a related field

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Troubleshooting
• Active Directory

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• IT project management skills: Experience in managing small IT projects or upgrades.
• Experience with cloud services: Familiarity with cloud platforms like AWS or Azure.

Benefits

• Cash bonus scheme based on performance
• Opportunities for professional development
• Flexible working options
• Employee referral scheme

Company Culture

• Supportive Environment: We cultivate a supportive culture where employees are encouraged to express ideas and contribute.
• Innovation-Driven: Our team thrives on innovation, constantly seeking new ways to improve our services.
• Employee Recognition: We value our team members and celebrate their contributions to our success.