IT Support Specialist

Job Description

We're on the lookout for an IT Support Specialist who will play a key role in ensuring our systems run efficiently. You will handle day-to-day troubleshooting, assist users in resolving technical issues, and contribute to maintaining a high level of service. Ideal candidates will possess strong communication skills and a solid understanding of IT systems.

Responsibilities

• Troubleshoot and resolve issues related to desktop and laptop computers.
• Provide support for mobile devices and remote access solutions.
• Assist in maintaining backups and recovery procedures.
• Monitor and maintain network security protocols and updates.
• Generate reports on help desk performance and user feedback.
• Develop user guides and instructional materials for common IT issues.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• IT certifications (e.g., CompTIA A+, Microsoft Certified) are a plus

Experience

• 2+ years of experience in IT support roles

Technical Skills

• Windows OS
• Networking Basics
• Office 365

Soft Skills

• Customer Service
• Communication
• Teamwork

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Active Directory: Hands-on experience with managing users and groups in Active Directory.
• Knowledge of ITIL framework: Understanding of ITIL principles for service management.

Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits
• Opportunities for professional development and training
• Friendly and collaborative work environment

Company Culture

• Supportive Environment: We foster a culture where every team member feels valued and supported, encouraging team collaboration.
• Innovation Driven: We are committed to continuous improvement and innovation, always seeking new ways to enhance our services.
• Skill Development: We prioritize professional development, offering training and mentorship opportunities for our team.