Systems Operations Manager

Job Description

We are looking for a Systems Operations Manager to lead our IT support team in Liverpool. The successful candidate will oversee service delivery, manage operational efficiency, and ensure top-notch customer satisfaction in all tech-related matters.

Responsibilities

• Lead the IT support team to achieve service level agreements (SLAs).
• Implement continuous improvement initiatives for operational processes.
• Analyze service performance and identify areas for enhancement.
• Coordinate with technical teams to resolve complex issues.
• Develop and maintain documentation for IT processes and procedures.

Requirements

Education

• Master's degree in a related field is preferred

Experience

• 7+ years of experience in managing IT operations or support teams

Technical Skills

• Cloud Services
• Database Management

Soft Skills

• Analytical Skills
• Customer Service Orientation

Certifications

• AWS Certified Solutions Architect
• Certified ScrumMaster (CSM)

Languages

• English: Fluent

Advantageous

• Experience with IT Security and Compliance: Understanding of IT security protocols and compliance regulations.
• Experience in Change Management: Experience in managing IT change processes and procedures.

Benefits

• Comprehensive health insurance
• Flexible work arrangement options
• Access to wellness programs
• Employee discounts on tech products

Company Culture

• Diversity and Inclusion: Commitment to a diverse workforce and inclusive practices.
• Work-Life Balance: Promotion of a healthy work-life balance for all employees.