Hospitality Manager

Job Description

Looking for a Hospitality Manager in Cardiff. If you have a flair for management and a commitment to quality service, this role is for you. Help us elevate our guest experiences!

Responsibilities

• Ensure guest satisfaction through proactive management of services.
• Coordinate with various departments to improve operational workflows.
• Develop strategies to maximize revenue and control costs.
• Review and update hotel policies and procedures as necessary.
• Represent the hotel at community events and engagements.

Requirements

Education

• Bachelor's degree in Business Administration or a related field
• Relevant certifications (e.g. NEBOSH, IOSH) are a plus

Experience

• 5+ years of experience within hotel management

Technical Skills

• Crisis Management
• Project Management

Soft Skills

• Problem-solving
• Interpersonal Skills

Languages

• English: Fluent

Advantageous

• Familiarity with digital marketing strategies: Experience in promoting hotel services through online platforms.
• Proficient in multiple languages: Ability to converse in multiple languages to better assist diverse guests.

Benefits

• Comprehensive health insurance package
• Ongoing training and career development
• Flexible working hours and remote work options
• Generous holiday entitlement

Company Culture

• Commitment to Excellence: We strive to exceed expectations in every aspect of service.
• Innovation: We embrace new ideas to enhance the guest experience.
• Inclusivity: We celebrate diversity and create an inclusive workplace for everyone.