IT Support Technician

Job Description

As an IT Support Technician, you will play a crucial role in maintaining the IT infrastructure and providing technical support to our staff. Your expertise will help diagnose and resolve hardware, software, and network issues while ensuring that all systems are running smoothly.

Responsibilities

• Oversee the inventory of IT supplies and equipment.
• Implement improvements to IT processes and workflows.
• Collaborate with team members to enhance support service quality.
• Participate in ongoing professional development to stay updated on industry trends.
• Provide on-call support and assistance as necessary.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Additional IT certifications are a plus

Experience

• 2-3 years of experience in similar roles preferred

Technical Skills

• Cloud technologies
• Application support

Soft Skills

• Analytical thinking
• Communication skills

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems (e.g., Jira, ServiceNow): Familiarity with IT service management tools to track support tickets.
• Familiarity with virtualisation technologies: Experience with VMware or similar virtualisation platforms.

Benefits

• Comprehensive health insurance
• Generous holiday allowance
• Professional development funding
• Work-from-home flexibility where possible
• Employee discounts and perks

Company Culture

• Innovation: We encourage innovative thinking and new approaches to solving problems.
• Work-Life Balance: We value work-life balance and offer flexible working arrangements.
• Community Engagement: Our company is committed to making a positive impact in the community.