Retail Manager

Job Description

We are on the lookout for a dedicated Retail Manager to oversee our Cambridge store's operations. The ideal candidate will have a proven track record in retail management, strong leadership skills, and a passion for customer service. This role involves managing a team, driving sales, and ensuring the store meets its targets.

Responsibilities

• Directly manage sales targets and motivate the team to reach goals.
• Lead by example in delivering exceptional customer service.
• Analyze customer feedback and develop action plans to address areas for improvement.
• Monitor competitor activity and suggest responses to remain competitive.
• Ensure effective stock management and control.
• Facilitate a positive and inclusive workplace culture.
• Train and mentor team members to develop their retail skills.
• Manage escalation of customer issues and complaints effectively.
• Collaborate with senior management to establish strategic objectives.

Requirements

Education

• Relevant qualifications in retail or business management

Experience

• 5+ years in a senior retail role

Technical Skills

• Sales Strategy Development
• Team Development Skills

Soft Skills

• Decision Making
• Adaptability

Languages

• English: Fluent

Advantageous

• Experience in multi-store management: Ability to oversee multiple retail locations effectively.
• Understanding of market trends: Ability to analyze and respond to changing market dynamics.

Benefits

• Health, dental, and vision cover
• Incentives and bonuses based on performance
• Pension scheme with employer contribution
• Flexible working arrangements available
• Paid time off for volunteer activities

Company Culture

• Innovation: We encourage innovative ideas and creative solutions from our team members.
• Inclusiveness: We embrace diversity and encourage applications from all backgrounds.
• Work-Life Balance: We strive to maintain a healthy work-life balance for all employees.