Technical Support Specialist

Job Description

We are seeking a proactive Technical Support Specialist to join our dedicated team in Belfast. The ideal candidate will provide first-class support to our clients, troubleshooting issues effectively and ensuring resolution. A strong emphasis will be placed on customer service, technical proficiency, and problem-solving skills.

Responsibilities

• Act as the primary contact for client technical issues.
• Resolve issues across a variety of software and hardware systems.
• Maintain detailed records of problems and resolutions.
• Provide training to clients on new technology implementations.
• Assist in developing strategies to improve service efficiency.
• Keep communication clear and professional with all stakeholders.
• Participate in team meetings and share feedback.
• Utilise troubleshooting tools to diagnose and fix technical issues.
• Support product launches and customer onboarding processes.

Requirements

Education

• Bachelor's degree in related field or equivalent experience

Experience

• 2+ years of technical support experience, preferably in a corporate environment

Technical Skills

• Active Directory
• Troubleshooting Skills

Soft Skills

• Attention to Detail
• Team Collaboration

Languages

• English: Fluent

Advantageous

• Experience with cloud technologies: Knowledge of cloud platforms such as AWS or Azure.
• Familiarity with scripting languages: Basic knowledge of scripting for automation tasks.

Benefits

• Comprehensive health and dental care
• Bonus scheme based on performance metrics
• Employee wellness initiatives
• Support for professional development

Company Culture

• Team Spirit: We believe in fostering strong teamwork and collaboration.
• Respect and Integrity: Our culture is built on respect, integrity, and accountability.
• Supportive Atmosphere: We aim to create a supportive atmosphere for all employees.