Technical Support Specialist

Job Description

We are seeking a passionate Technical Support Specialist to join our Belfast team. In this role, you will be the frontline for customer support, assisting clients with technical issues and ensuring they receive top-notch service. The ideal candidate will have a solid understanding of technical support processes and strong communication skills.

Responsibilities

• Deliver exceptional customer service while resolving technical issues.
• Manage a high volume of incoming support requests.
• Utilise remote assistance tools to support customers effectively.
• Maintain an up-to-date knowledge of company products and services.
• Assist in developing strategies to improve support processes.

Requirements

Education

• Diploma in Computer Science or a related field
• Bachelor's degree is preferred

Experience

• 1+ years of experience in a customer support role within the tech industry

Technical Skills

• Help Desk Software
• Remote Access Tools

Soft Skills

• Time Management
• Problem Solving

Certifications

• Microsoft Certified: Azure Fundamentals
• ITIL Foundations

Languages

• English: Fluent

Advantageous

• Experience in a fast-paced support environment: Ability to thrive in a busy technical support setting.
• Proficiency in a second language: Speaking additional languages is advantageous.

Benefits

• Comprehensive health insurance plan
• Pension scheme with employer contributions
• Training and development programs
• Work-life balance initiatives

Company Culture

• Continuous Improvement: We are committed to continuous improvement of our processes and technologies.
• Team Spirit: Team collaboration is crucial to our success, and we encourage team-building activities.
• Open Communication: We promote open communication and feedback throughout the organization.