Technical Support Specialist

Job Description

We are seeking a Technical Support Specialist to join our Hull office. In this role, you will provide expert assistance to our clients, resolving technical issues efficiently and effectively. Your strong communication skills will be essential as you liaise with both clients and internal teams to ensure high-quality service delivery.

Responsibilities

• Provide first-level support for technical issues.
• Conduct follow-ups to ensure issues have been resolved.
• Participate in team meetings to discuss service quality and improvements.
• Collaborate with other departments to enhance overall customer experience.
• Help maintain the technical support infrastructure and tools.

Requirements

Education

• A-levels or equivalent qualification
• Degree in IT or related field preferred

Experience

• 2+ years of experience in technical support or IT helpdesk roles

Technical Skills

• Windows OS and Linux
• Networking
• CRM Software

Soft Skills

• Excellent communication
• Problem-solving
• Teamwork

Certifications

• CompTIA A+
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Familiarity with tools such as TeamViewer or AnyDesk.
• Knowledge of telecommunication systems: Understanding of VoIP technologies and support.

Benefits

• Competitive salary and performance bonuses
• Comprehensive health and wellness programs
• Opportunities for professional development and career progression
• Flexible work arrangements

Company Culture

• Team Spirit: We believe in teamwork and a supportive environment where everyone contributes.
• Ongoing Development: We invest in our employees' growth through training and resources.
• Inclusivity: We celebrate diversity and are committed to creating an inclusive workplace.