Telephone Operator

Job Description

We are seeking a Telephone Operator to manage and direct incoming and outgoing calls through a PBX system. This role involves operating a switchboard and routing calls to the appropriate personnel while providing general information to callers.

Responsibilities

• Manage and route incoming and outgoing calls efficiently.
• Provide assistance with conference calls and video meetings.
• Help update and maintain the company directory.
• Perform basic troubleshooting for communication systems.
• Contribute to a smooth communication flow between departments.

Requirements

Education

• High school diploma or equivalent

Experience

• Prior experience operating a switchboard or PBX system preferred.

Technical Skills

• PBX Systems
• Microsoft Office Suite

Soft Skills

• Communication Skills
• Organisational Skills

Languages

• English: Fluent

Advantageous

• Experience in a customer service role: Previous experience in customer support positions will be advantageous.
• Proficiency in additional languages: Additional language skills will be considered a plus.

Benefits

• Competitive salary between £15,000 - £20,000 per annum.
• Health and dental benefits.
• Flexible working hours.
• Opportunity for professional development.

Company Culture

• Teamwork: We promote a culture of teamwork and collaboration within our organisation.
• Professional Growth: We value the continuous personal and professional growth of our employees.
• Inclusivity: We celebrate diversity and are committed to fostering an inclusive work environment.