Retail Manager

Job Description

We are in search of a passionate and driven Retail Manager to oversee our Coventry location. In this role, you'll lead a vibrant team, manage daily operations, and ensure the highest standards of customer service. If you thrive in a fast-paced environment and are keen to enhance sales performance, we would love to hear from you.

Responsibilities

• Drive team performance to achieve store objectives.
• Oversee operational standards and ensure they are met.
• Foster a welcoming and customer-focused environment.
• Manage inventory and order stock as necessary.
• Execute visual merchandising standards to enhance sales.
• Conduct team meetings to encourage communication.
• Facilitate professional development for team members.
• Address customer inquiries and resolve complaints efficiently.
• Liaise with suppliers and manage stock deliveries.
• Adhere to health and safety compliance and regulations.

Requirements

Education

• Bachelor's degree in Retail Management or related field
• Experience in a similar role is preferred

Experience

• 5+ years of retail experience, with at least 2 years in a management position

Technical Skills

• Inventory Management Systems
• Sales Forecasting

Soft Skills

• Communication
• Conflict Resolution

Certifications

• Customer Service Excellence Certification
• Health and Safety Certification

Languages

• English: Fluent

Advantageous

• Familiarity with Loyalty Programs: Experience in managing customer loyalty programs.
• Experience in Staff Training: Background in training teams to achieve performance goals.

Benefits

• Attractive salary and commission structure
• Health and wellness programs
• Flexible working hours
• Support for professional training

Company Culture

• Integrity: We emphasize honesty and integrity in all our operations.
• Inclusivity: We celebrate and embrace diversity in our workforce.
• Community Engagement: We actively participate in community outreach and support local initiatives.