Hotel Receptionist

Job Description

We are currently seeking a Hotel Receptionist to join our friendly team in Bolton. The ideal candidate will be responsible for managing front desk operations, ensuring guests have a pleasant stay, and handling inquiries expertly.

Responsibilities

• Welcome guests and provide exceptional service during check-in and check-out.
• Answer guest queries regarding hotel services and local attractions.
• Oversee the booking system while ensuring accuracy in reservations.
• Collaborate with other departments to facilitate smooth operations.
• Maintain guest records and ensure confidentiality in handling personal information.
• Assist with administrative tasks such as filing and reporting.
• Participate in training programs to enhance customer service skills.
• Handle guest special requests and complaints efficiently.
• Ensure compliance with safety and hygiene standards.

Requirements

Education

• High school diploma or equivalent
• Diploma in Hospitality or related field is preferred

Experience

• At least 1 year of relevant experience in a front office role

Technical Skills

• Front Desk Software
• Telephone Etiquette

Soft Skills

• Multitasking
• Teamwork

Languages

• English: Fluent

Advantageous

• Foreign Language Skills: Knowledge of additional languages can enrich guest interactions.
• Event Planning Experience: Experience in planning and executing events is a plus.

Benefits

• Comprehensive health insurance package
• Pension scheme and contributions
• Learning and development opportunities
• Supportive team culture

Company Culture

• Growth Focus: We provide opportunities for training and career advancement in the hospitality sector.
• Community Engagement: We are actively involved in our local community and support various charitable initiatives.
• Inclusivity: Creating an inclusive work environment where everyone feels welcome is paramount.