Quality Assurance Engineer

Job Description

As a Call Centre Agent, you will play a crucial role in ensuring customer satisfaction. Your responsibilities will include managing phone calls, providing information, and assisting customers with their needs. This is a fantastic opportunity for someone looking to grow in the customer service sector.

Responsibilities

• Lead quality assurance initiatives and ensure compliance with established quality standards.
• Conduct user acceptance testing (UAT) with stakeholders.
• Review requirements and specifications for testability.
• Assure cross-team collaboration for issue resolutions.
• Capture and analyse quality metrics to drive improvements.
• Participate in developing a culture of quality across the organisation.
• Assist in researching and implementing new testing tools and automation frameworks.
• Contribute to team meetings and promote a culture of open communication.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Master's degree in Software Engineering or related field is advantageous

Experience

• 5+ years of experience in quality assurance in a software environment

Technical Skills

• Test Automation Frameworks
• Performance Testing Tools

Soft Skills

• Problem-Solving Skills
• Adaptability

Certifications

• Certified Software Quality Analyst (CSQA)

Languages

• English: Fluent

Advantageous

• Experience in performance testing: Hands-on experience with tools for load and performance testing.
• Knowledge of version control systems: Familiarity with Git and version control workflows.

Benefits

• Comprehensive health and dental insurance
• Generous retirement plan with company match
• Flexible working hours and remote options
• Ongoing training and career development

Company Culture

• Diversity and Inclusion: We are committed to building a diverse team and promoting an inclusive environment where everyone can thrive.
• Work-Life Balance: We support a healthy work-life balance, offering flexible working arrangements to employees.