Computer User Support Specialist

Job Description

We are on the lookout for a motivated Help Desk Representative to provide exceptional technical assistance to our customers. The ideal candidate should possess strong troubleshooting skills and the ability to resolve both software and hardware issues effectively.

Responsibilities

• Conduct remote troubleshooting using diagnostic tools and methodologies.
• Ensure all tickets are logged accurately and followed up on appropriately.
• Participate in team meetings to discuss improvements and challenges.
• Assist in the rollout of new IT systems and technologies.

Requirements

Education

• HND or relevant qualification in IT
• Additional IT certifications preferred

Experience

• 1-2 years experience in a technical support role.

Technical Skills

• Remote Support Tools
• Networking Principles

Soft Skills

• Problem Solving
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Certifications in relevant software or hardware: Additional relevant certifications will be a plus.
• Experience in a multi-site organisation: Experience working in a fast-paced IT environment is advantageous.

Benefits

• Comprehensive health, dental, and vision benefits
• 401(k) plan with company match
• Remote work options
• Employee wellness programs

Company Culture

• Innovation: Innovation is at the heart of our company, driving us to explore new ideas and solutions.
• Employee Well-being: We promote a healthy work-life balance and offer programs that support employee well-being.
• Safe Environment: Our workplace is safe and supportive, encouraging everyone to voice their thoughts and concerns.