Card Table Attendant

Job Description

As a Card Table Attendant, you will ensure the smooth operation of card tables, delivering top-notch customer service while maintaining compliance with gaming regulations. Your role will involve interacting with players, managing chips and cash, and ensuring a clean and enjoyable gaming environment.

Responsibilities

• Manage card tables, ensuring all games are operated fairly and according to rules.
• Deliver outstanding customer service, promoting a welcoming atmosphere.
• Ensure the gaming area is clean, organized, and comfortable for players.
• Calculate and handle cash exchanges efficiently and securely.
• Observe players for any rule violations or misconduct, reporting issues promptly.
• Help train new staff on proper gaming procedures and customer service practices.
• Maintain records of table inventory and reorder supplies as needed.
• Perform general maintenance of gaming equipment to ensure optimal performance.
• Provide clarification on game rules and assist customers during games.
• Adhere to all local gaming laws and regulatory guidelines.

Requirements

Education

• No formal qualifications required
• Gaming license (will be obtained through employer)

Experience

• Prior experience in a customer service role preferred

Technical Skills

• Customer Service
• Cash Handling

Soft Skills

• Conflict Resolution
• Adaptability

Languages

• English: Fluent

Advantageous

• Previous Customer Service Experience: Experience in a customer service role enhancing player experiences.
• Ability to Work Flexible Hours: Willingness to work evenings, weekends, and holidays.

Benefits

• Comprehensive health benefits.
• Access to employee assistance programs.
• Discounts on dining and entertainment at the casino.
• Supportive team environment fostering growth and development.

Company Culture

• Continuous Improvement: We believe in continuously enhancing our service and operations to exceed player expectations.
• Inclusivity: We are committed to fostering an inclusive atmosphere for both employees and guests.