Customer Service Representative

Job Description

Join our vibrant customer support team as a Customer Service Representative in Glasgow. Your role will involve addressing customer questions, solving problems, and providing information about our products and services. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you!

Responsibilities

• Answer customer queries via phone, email, and chat.
• Guide customers through the buying process and system setups.
• Handle escalated issues with sensitivity and professionalism.
• Provide feedback on customer trends and potential improvements.
• Assist in training new staff members as required.
• Ensure compliance with company policies and regulations.
• Participate in team meetings and contribute to discussions.
• Utilize CRM systems to track customer interactions and feedback.
• Help create a customer-centric culture within the team.

Requirements

Education

• Bachelor's degree in Business or relevant field is a plus.

Experience

• 1-3 years of experience in a customer service role

Technical Skills

• Multitasking
• Data Entry

Soft Skills

• Interpersonal Skills
• Conflict Resolution

Languages

• English: Fluent

Advantageous

• Bilingual: Fluency in another language is an asset.
• Previous experience in a similar industry: Experience in telecommunications or technology sectors is beneficial.

Benefits

• Annual performance bonus
• Employee wellness programs
• Paid time off for volunteer work
• Discounts on company products/services

Company Culture

• Team Collaboration: Our culture encourages teamwork and open communication.
• Innovation: We value creativity and encourage our employees to share their ideas.
• Employee Recognition: We regularly acknowledge and reward the hard work and achievements of our team.