Client Support Specialist, Inverness in Customer Service

Job Description

We are on the hunt for a Client Support Specialist to join our growing team in Inverness. The successful candidate will play a pivotal role in enhancing customer experiences, addressing inquiries, and providing effective solutions. A passion for customer service is essential.

Responsibilities

• Respond to customer queries in a timely manner.
• Document customer interactions accurately in our CRM system.
• Work closely with the technical support team to troubleshoot complex issues.
• Identify customer needs and provide appropriate solutions.
• Engage in ongoing training to enhance product knowledge.
• Maintain service level agreements (SLAs) while ensuring customer satisfaction.

Requirements

Education

• High school diploma or equivalent
• Bachelor's degree in Business or related field is a plus

Experience

• 2+ years of experience in customer support or client relations

Technical Skills

• Customer Relationship Management (CRM) software
• Microsoft Office Suite

Soft Skills

• Effective communication
• Problem-solving
• Team collaboration

Languages

• English: Fluent

Advantageous

• Experience in a fast-paced environment: Ability to work effectively under pressure while maintaining customer satisfaction.
• Knowledge of service delivery best practices: Familiarity with industry standards and practices in customer service.

Benefits

• Competitive salary with performance bonuses
• Health and wellbeing programmes
• Generous holiday entitlement
• Opportunities for professional development

Company Culture

• Collaboration: We pride ourselves on teamwork, ensuring that every voice is heard in our supportive environment.
• Growth and Development: We encourage personal and professional development through various training opportunities.
• Customer-Focused: Our customers are at the heart of everything we do, and we strive to exceed their expectations.