IT Support Technician

Job Description

We are seeking an IT Support Technician to provide exceptional technical assistance to our clients in Glasgow. The successful candidate will work with various hardware and software issues, aiming to resolve problems efficiently and enhance user experience.

Responsibilities

• Respond to help desk requests and troubleshoot technical issues.
• Support IT infrastructure and ensure systems are up-to-date.
• Assist with network configuration and maintenance.
• Provide backup and recovery solutions for data protection.
• Evaluate and recommend new technologies to improve efficiency.
• Train users on new system features and updates.
• Ensure compliance with IT policies and procedures.
• Work collaboratively with other IT staff on projects.

Requirements

Education

• Bachelor's degree in Information Technology or related discipline

Experience

• 2-3 years of experience in technical support

Technical Skills

• Mac OS
• Remote Desktop Tools

Soft Skills

• Customer Service
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with scripting languages: Experience with basic scripting for automation tasks.
• Previous experience in a helpdesk role: Prior work in a technical helpdesk position is advantageous.

Benefits

• Comprehensive health coverage
• Career advancement opportunities
• Remote work flexibility
• Employee discounts and perks

Company Culture

• Innovation Driven: Our culture is built around innovation and creative problem-solving.
• Diversity and Inclusion: We are committed to an inclusive workplace where diversity is celebrated.
• Work-Life Balance: We support a healthy work-life balance for our employees.